FAQ
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No, appointments with an osteopath don’t require any type of referral, which means you have the ability to book an appointment anytime you need.
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Yes, registered osteopaths are able to make referrals for imaging such as X-rays or ultrasounds, If you need further imaging such as an MRI this must be done by a specialist.
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Yes, Adam at OsteoFix is an ACC accredited provider which allows him to lodge ACC claims and have appointments partially subsidised. Adam will communicate directly with ACC for compensation payments, which makes life easy for you.
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ACC may provide compensation if you have had an accident in New Zealand and complete the appropriate claim documentation within a year of the injury date. If you’ve seen another healthcare provider under ACC but are now looking for something different, the completed claim is valid across all providers and does not limit the number of treatments and funding you have available with each provider.
Contact Adam at OsteoFix if you want to determine your eligibility for ACC. Click Here to see what ACC covers.
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ACC provides compensation if you have had an accident in New Zealand and complete the appropriate documentation within a year of the injury date. Claims have a pre-allocated number of treatments available but there are options for extending treatment allocation and support with additional documentation. However, this can be a bit of a process and take time with no guarantee of approval. This means you will need to pay for private treatment until a decision is reached by ACC.
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Yes, It is fine to see multiple healthcare providers (such as an osteopath and an acupuncturist) for the same problem, it is important that the providers are aware of this so they can provide the best possible care. If you are seeing multiple providers for care under ACC then they will not subsidise both appointments if they are completed on the same day.
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Yes, osteopathic treatments are also covered by a number of private health insurers. If your policy covers osteopathy (please check first), then an invoice can be provided and you can claim back your osteopathic treatment from your policy provider.
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Yes, Adam has completed an additional postgraduate study, which enables him to treat adolescents (patients under 18) and children under five.
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Yes, in New Zealand, to practice as an osteopath, you must be registered with the Osteopathic Council of New Zealand. You can search for any osteopath to confirm they are a registered osteopath, and to determine if any limitations are placed on their practice. Adam has no noted limitations on his registration certificate.
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Osteopaths are governed by the Health Practitioners Competence Assurance Act. The purpose of the Act is to protect the health, safety and privacy of the public. The Act includes obligations to maintain patients’ privacy the same as you would expect with a doctor. A registered osteopath has undergone compulsory police vetting and is deemed competent to practice their profession by the Osteopathic Council of New Zealand.
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Osteopaths are governed by the Health and Disability Commissioner Act. The Act includes the Code of Health and Disability Services Consumers' Rights which establishes the rights of consumers, and the obligations and duties of providers to comply with the Code. The code can be viewed in full by following the provided link.
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Changing or cancelling your appointment can be done directly through the online booking system, your booking confirmation email provides the necessary information. Alternatively contact us through email, text or phone. Adam at OsteoFix appreciates as much notice as possible. We understand that life can be unpredictable, however, those who repeatedly cancel with less than 12 hours’ notice or miss appointments without prior communication will be invoiced for the full appointment rates.
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Online Appointments are available for booking through direct communication with Adam at OsteoFix, the prices are the same as in-person clinic appointments.
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After the online appointment, you will receive an email with an invoice containing all the information necessary to pay online.
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Your appointment will be hosted via a video call between you and your practitioner. This can take place on any desktop, laptop, tablet or mobile device with an up-to-date browser (no downloading necessary). Note on iPhone only the Safari browser will work.
Once an appointment has been booked, you will be sent a confirmation email with a link to join the appointment. The link can also be found in the reminder email. Before joining your first online appointment, make sure you allow permission for your microphone & camera.
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Click on the link “Join Appointment” that you were provided in the confirmation email or reminder email.
When it is time for the appointment (you can join the appointment 10 minutes before the allocated time) the screen will show the icon “Connect to the Call”, clicking this will open a pop-up requesting permissions for your microphone and camera and click allow.
Once these steps have been completed you will either see the osteopath is online and ready to go, or a message that you are waiting for the osteopath to join the call. A “Chat” Icon can be found on the right hand side of your screen as an alternative method of communication.
If you accidentally close your browser or end the call, then a reconnect button will appear. If this does not appear then you may have to click on the original link in your emails. At the end of the appointment, you can leave the call by clicking the phone icon or by closing your browser.
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Hopefully, you don't experience any issues during your online call. But the most common issues to arise are easy to fix.
If you or your osteopath can’t see or hear one another then check the microphone or video icons (bottom of the screen), if they have a line through them then simply click the icons to resolve the problem, otherwise check the manual volume controls on your device.
If that doesn't work, it might be that your browser isn't 'allowing' your camera or microphone to turn on. At this point, it's best to look at your video settings. Press the little 'cog' icon in the lower-left corner. This will open up a small box with your video settings. Use the drop-down menus under 'Camera' and 'Audio' to have a look at your settings.
If you're still stuck, the Cliniko support team will try to help! Click Here to open a new browser window and press the 'chat' icon in the bottom-right of the screen.
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We live in a very mobile age that involves travel for work and pleasure. Occasionally we will need healthcare such as osteopathy in a different location. Adam has a priority booking network across NZ which is used to support his patients wherever they find themselves.
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To qualify as an osteopath, Adam completed a five-year university programme in areas such as anatomy, physiology, pathology, general medical diagnosis and osteopathic techniques. Osteopaths are trained to recognise conditions that require medical referral. Osteopaths work with other health professionals including general practitioners, specialists, and imaging providers to ensure the best care for their patients. Additional requirements for being a registered osteopath is yearly continuing professional development which ensures up-to-date knowledge and skills.
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In addition to his Masters of Osteopathy (MOst), Adam has a Bachelor of Applied Science in Human Biology (BAppSc[HB]) and a Bachelor of Physical Education (BPhEd), majoring in Exercise Prescription and Management.
The Bachelor of Applied Science in Human Biology (BAppSc[HB]) creates a foundation in areas such as anatomy and physiology which leads to a strong understanding of humans in both normal function and dysfunction. The Bachelor of Physical Education (BPhEd) also develops a strong understanding in human sciences while adding a more specific focus in areas such as biomechanics, exercise testing, and exercise prescription.
The Masters of Osteopathy (MOst) programme is built on the fundamental knowledge of the bachelor degrees while adding specialist training in pathology, general medical diagnosis, osteopathic principles and osteopathic treatment techniques. The master’s programme includes a research thesis to advance one’s ability to understand clinical research, as well as develop an area of expertise relevant to the practice of osteopathy. The master’s programme also includes two years of supervised clinical work before graduating.